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How can I get it unlocked? Please click on Fee and Charges on the left menu of your Internet Banking. By signing up for this service, you can access your Standard Chartered Bank account information 24 hours a day, wherever you are. Top Will I be charged for using the Bill Payment service?

How do I safeguard and protect my password? For your own account security, please contact HSBC Contact Center at (84 8) 37 247 247 immediately to inform us of your lost/stolen/broken Security Device, and that Security Device will be What do I do? What can I do if the account for the selected country gets locked out when trying to add a country to the Global Link service?

Online Banking

Why did I receive the message "Transaction timeout"? You will not be receiving your bank statements via post if you have opted for eStatements. Concerns received will be forwarded to the Bank’s investigations team for review. Registered in Republic of Ireland.

If this happens, please contact our Customer Service Hotline at 800-820-8088. Use your mobile phone to create a message and input: HL [space] 4 digits pin. You need to visit Standard Chartered Bank branches with your valid ID card to apply for a Standard Chartered debit card. if you access the Global Link from China, you will not be able to add another China account to it.

Can I learn more about them? Top When I try to enter the Security Code I keep getting an error message? Why can't I open my eStatement in PDF? http://digital.ulsterbank.ie/personal/help-and-support/helpwithonlinebanking.html Can the registration process be completed if I do not send the PIN acknowledgement letter?

How do I change my registered mobile phone number? Top Can I transfer funds to another bank on a public holiday? The most likely reason is that you have changed the online banking password of your destination country. Top I am a signer on more than one company account; do I need multiple Security Devices?

First Citizens Bank

Thompson said the customer service call center has been inundated with calls since Monday, and by Tuesday afternoon the waiting time to reach an actual person had been reduced significantly. “We Answer: “See” shows your successful transactions and those that you applied in the Online Banking and the Mobile Banking but pending to be executed. “Move” shows the transactions you applied in Online Banking Why can't I register Online Banking by using my Debit Card? Hsbc With Internet Banking, you can conduct your banking transactions from the comfort of your home.

Top Can I choose to not use the Security Device for Internet Banking? Can I update customer investment profile in online banking if I haven’t completed my initial investment profile at branch? Do I have to provide replacement batteries for the Security Device? Top Is there a deadline to activate the Security Device after it is received?

From our pre-selected dropdown list of most banks in Vietnam b. How does the password reset process work? Why did my Third Party Funds Transfer fail? Should you need assistance, please contact our Contact Center at (84 8) 37 247 247.

Do I need to return the damaged Security Device when I receive a replacement? Please call our hotline 800-820-8088 or visit the SMS Banking Service section within Standard Chartered Bank's Online Banking Service to reselect your language preference. Top What should I do if there are disputes arising from Internet Banking Service?

How long will the battery last?

At the redemption page, you can list all the redemption items in the catalogue by two methods listed below: • Search by Reward Points (Enter your total bonus points in Answer: You can use the username and password of your Online Banking to login. Search Add your signposting title here… Problems logging in? Top Will I be receiving my bank statements via postal mail each month if I opt for the eStatements?

All Shanghai City Utility Bills are available, including: Water Bills Electricity Bills Gas Bills Land-line Phone Bills Mobile Account Phone Bills Top-up Prepaid Mobile Account You can also try paying other Can money be transferred to any other bank in China? Can I check my credit card accout balance, transaction history and reward points? Top Will I be assigned a password or do I get to choose my own password?

What is the transaction fee for Inter-bank fund transfer through Online Banking? When disputes are notified via e-mail, we will acknowledge the notice within 24 hours of receipt of the e-mail. For an overview of our services, please click here to our Function Overview. The security codes are randomly generated and this will not affect your subsequent logons or transactions.

Top What happens if I made a payment to a wrong account? Answer: You can subscribe, redeem, convert, cancel or set up Regular Saving Planvia “Investment Product” of Mobile Banking. Suggestions? If you do not confirm to continue using the service, it will automatically log off.

The Security Device serves to protect you from the potential internet risks while using Internet Banking. I have a problem connecting to the internet while overseas or in Vietnam. Can I change or reset my password? Our 2-Factor Authentication model is also applicable when using Online Payments.

It's around-the-clock, seven days a week. Registration: Using Temporary ID and Password (PIN Mailer) How do I update my mobile phone number? Card issuers must investigate billing disputes. • Protect your credit record. Top Log on How do I log on?

Please notice this mobile number change will also affect mobile phone numbers for other services you have in Standard Chartered Bank. By using this site, you agree that we may store and access cookies on your device. You must enable the e-payment function. On the List of Accounts, click on your account balance. 2.

Top When do I use a Security Device? Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Any ideas? The Mailbox allows you to view messages from the Bank.